FAQ

Software

Should I compress a Microsoft Publisher file with "Pack and Go" or should I just send a normal *.pub file?

Should I do anything special if I'm on AOL?

Where can I go to get help preparing my files for printing using my design or publishing software?

Where do I go to get Adobe Acrobat Reader?

How can I get the right compression software for my computer?

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Should I compress a Microsoft Publisher file with "Pack and Go" or should I just send a normal *.pub file?

Our preference is to receive the normal, uncompressed file without the "Pack and Go" feature. However, we can work with files produced either way. Just be sure to let us know if you do use this option. Alternatively, we suggest you gather all job related files into a single zipped folder and then transmit the files to us.

Should I do anything special if I'm on AOL?

Uploading files from America Online (AOL) can be difficult because AOL limits your inactive time on the Internet. Uploading files appears to be inactivity to AOL. To avoid this problem, we recommend keeping your AOL e-mail account open at the same time you are uploading your files. This tricks AOL systems into thinking your are still active and prevents you from being disconnected during uploading.

Where can I go to get help preparing my files for printing using my design or publishing software?

Listed below are the URLs for the primary software packages used to prepare files for printing. Each of these sites offer tips, tutorials or other information to help you use their software effectively.

Adobe Products

• PhotoShop
  http://www.adobe.com/products/photoshop/main.html
   
• Illustrator
  http://www.adobe.com/products/illustrator/main.html
   
• InDesign
  http://www.adobe.com/products/indesign/main.html
   
• PageMaker
  http://www.adobe.com/products/pagemaker/main.html
   

Microsoft Products

• Publisher
  http://www.microsoft.com:80/office/publisher/default.asp
   
• Word
  http://support.microsoft.com/default.aspx?scid=fh;EN-US;wrd
   
• PowerPoint
  http://support.microsoft.com/default.aspx?scid=fh;EN-US;ppt
   
• Excel
  http://support.microsoft.com/default.aspx?scid=fh;EN-US;xlw
   

Others

• QuarkXPress
  http://www.quark.com/service/learning/
   
• Freehand
  http://www.macromedia.com/support/freehand/
   
• CorelDraw
  http://www.coreldraw.com
   
• FileMaker Pro
  http://www.filemaker.com/support/reference.html
   

Where do I go to get Adobe Acrobat Reader?

Go to http://www.adobe.com/products/acrobat/readstep2.html.

How can I get the right compression software for my computer?

The two most popular compression software packages for PCs are WinZip and PKZip. You can find out more and make a purchase at these URLs:

• http://www.winzip.com
• http://www.pkware.com/index.html

For Macintosh computers, Stuffit Deluxe is most commonly used and ZipIt is another popular product. You can get information or order these products online from:

• http://www.stuffit.com/mac/deluxe/
• http://www.maczipit.com