Terms and Conditions

Terms of Sale

A $25 fee will be charged to your credit card upon submission of your order. The remainder of the costs, including shipping and handling, will be charged to your credit card upon approval of the final proof unless other terms have been mutually agreed upon. Acceptance of orders is subject to credit approval . No work will proceed on printing until payment is made. No refunds are given once your order has been printed.

Refund & Cancellation Policy

All sales are final. No refunds are available for the $25 initial processing fee. Cancellations are accepted in writing up until we receive the final approved proof. Cancellations after proof approval will result in your incurring any charges for labor and materials up to the point when we received your written notification. If the job is already printed by this time, you are liable for the full cost.

Software Issues

For each product for which we offer online pricing, we specify what type of digital file we require. For most products, we require a Print-ready PDF. For other products, we can often accept files prepared using InDesign, Photoshop, Illustrator or Quark Express.

Other programs that we might be able to use if prepared to our specifications are Word, Publisher, Corel, and others. Files which require our time to make them “print ready” are charged at $75 per hour. We would not proceed with changes to your files without your knowledge and approval.

Turnaround Times

Orders placed after 10 am CST on any business day will begin production the following business day. This is true for file preflighting, proofs, corrections and printing. Orders placed on Saturday or Sunday will be processed on Monday.

Turnaround time begins with the receipt of your files, either electronically or on a disc. In the event that production schedules are not adhered to by the customer, delivery dates will change. We generally preflight files for new projects and produce a proof within 1-2 business days of receipt of the order. If there is a problem with your files or missing components, we will contact you immediately. We ship the proof via overnight delivery service. If corrections are needed and another proof is requested, that will take place within 1-2 business days after receiving your proof. Once you approve a final proof, printing will proceed in accordance with the production schedule agreed upon in your quote.

Quotations

A Custom quotation not accepted within 30 days may be changed. Prices on standard products on this website are subject to change at any time.

Accuracy of Specifications

Quotations are based on the accuracy of the specifications provided. PrintingYouCanTrust.com can re-quote a job at the time of file submission if the files, or other input materials do not conform to the original information on which the quote was based.

Preparatory Materials

We do not retain any files on behalf of our customers. Please be sure to keep files and job number in a safe place if you expect to reprint the job in the future.

Storage

PrintingYouCanTrust.com retains intermediate materials until the project has been printed and accepted by the customer. PrintingYouCanTrust.com is not responsible for any loss or damage to stored matter beyond what is recoverable by PrintingYouCanTrust.com’s fire and extended insurance policy.

Delays or Missed Deadlines

PrintingYouCanTrust.com is not responsible for delays caused by fire, water, strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of God and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.

Delivery

Delivery is quoted for a single shipment, without storage, F.O.B. the customer’s premises according to the shipping information supplied by the customer. PrintingYouCanTrust.com is not liable for shipping company delays, or international customs issues or any other circumstances beyond our direct control. Our freight delivery times are based on estimates provided by our vendors and we do our best to select vendors we can rely on, but unexpected equipment failure, weather or technical problems may delay a shipment for which we cannot be held liable.

When a client provides a wrong address requiring re-delivery to a different address, the client is responsible for any delay, cost or other problems associated with shipping to the new address.

All delivery quotes noted as “dock delivery” assume we can drop a skid on a dock, you have access to a forklift and can remove the skid from the truck. If you require us to use a truck with a lift gate or inside delivery, additional fees will be charged.

Customer Responsibilities

Customers are 100% responsible for the accuracy of your layouts and are encourage to proof each job carefully. Customers are also 100% responsible for compliance with postal regulations and current mailing restrictions association with postcards and mailers.

Electronic Manuscript or Image

It is the customer’s responsibility to maintain a copy of the original file. PrintingYouCanTrust.com is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished final output. Until digital input can be evaluated by PrintingYouCanTrust.com, no claims or promises about our ability to work with jobs submitted in digital format, and no liability is applicable to problems that may arise.

Alterations/Corrections

Any additional translating, editing or programming needed on customer-supplied files can be completed by the customer or PrintingYouCanTrust.com will make the corrections at the rate of $75/hour with a $25 minimum. PrintingYouCanTrust.com will preflight all digital files received from the customer to determine if they are print ready. This activity falls under the initial $25 processing fee, which is not refundable. If corrections are needed, we will contact you immediately and give you the option of making the changes and sending us new files or having us make the changes.

Color Variations from the Proof

Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected. When variations of his kind occur, it will be considered acceptable performance.

PrintingYouCanTrust.com prints every project in keeping with "pleasing color" standards for the printing industry. PrintingYouCanTrust.com makes no guarantee that the color you see on your computer monitor or your color printer will approximate your finished piece printed via the CMYK process. Wide variation in color spaces, technologies and calibrations of different monitors and printers may preclude an exact match.

Position of Printed Image on Small Envelopes

When printing on small envelopes such as our Coin, Tithe / Church Offering, Keycard / Credit Card, and also Remittance / Donation Envelopes, the printed image can fluctuate up to 1/8” in any direction throughout the run. Although we do our best to keep the fluctuation to a minimum, any envelope that has this fluctuation is considered within the realm of normal.

Prepress Proofs

PrintingYouCanTrust.com will submit prepress proofs to the customer for review in accordance with their order – either an electronic proof or hard copy proof. Customer corrections are to be returned to us as a master set marked “OK,” “OK with Corrections” or “Revised Proof Required” and signed by the customer. Until the master set is received, no additional work will be performed on the project. PrintingYouCanTrust.com is not responsible for undetected production errors if:

Special Inks

Inks such as metallics or flourescents are specialty inks that cost more money. Customers will incur an upcharge for use of these inks on Custom projects.

Sales Tax

All Illinois orders are subject to sales tax. If a customer is tax exempt, a copy of the exemption certificate must be sent or faxed to us with the first job ordered.

Links to Third Party Sites

Links on the PrintingYouCanTrust.com website to third party sites are not under the control of PrintingYouCanTrust.com. We are not responsible for the contents or any linked site, any link contained in a linked site or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. PrintingYouCanTrust.com provides these links only as a convenience to customers and the inclusion of any link does not imply endorsement of the site by PrintingYouCanTrust.com.

Satisfaction Guarantee

PrintingYouCanTrust.com is committed to delivering quality printing in accordance with Industry Standards. Therefore, we guarantee that if your job has defects in workmanship or materials within our control or if we fail to follow your written instructions, we will reprint the job at our expense upon receipt of returned merchandise.

This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure “pleasing color” standards, we cannot guarantee the printed piece will exactly match the colors on your screen or printer.

If you feel your final, printed job does not meet your specifications and that the error is due to a defection workmanship or materials, you must notify PrintingYouCanTrust.com in writing within 10 business days of receipt of the printed pieces.

Liability

  1. Disclaimer of Express Warranties: Customer warrants that the work is as described in the order specifications. The customer understands that all sketches, copy, dummies and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
  2. Disclaimer of Implied Warranties: PrintingYouCanTrust.com warrants only that the work conforms to the description submitted with the order. PrintingYouCanTrust.com’s maximum liability, whether by negligence, contract or otherwise, does not exceed the return of the amount invoiced for the work in dispute. Under no circumstances is PrintingYouCanTrust.com liable for specific, individual or consequential damages.
  3. PrintingYouCanTrust.com will not be responsible for re-printing or refunding money due to jobs we have printed using digital files supplied by clients (or files prepared by designers etc on behalf of our client) which have low resolution images, photos, illustrations, text . We are also not liable for color shifts that occur in conversions from RGB to CMYK color modes.
  4. Application of UV Coating, varnish or aqueous may affect or change the appearance of the printed colors. PYCT is not liable for the final color appearance of a product using any of these coating applications.

Indemnity

Customers agree to indemnify and hold PrintingYouCanTrust.com, its subsidiaries, affiliates, officers, agents, co-branders, vendors, partners, employees or assigns harmless from any claim or demand, including reasonable attorney’s fees, made by a third party due to or arising out of content submitted, posted or transmitted through PrintingYouCanTrust.com, customer violation of the terms and conditions detailed here, or customer violation of the rights of a third party.

Copyright Infringement

The customer warrants that the subject matter to be reprinted is not copyrighted by a third party. Customers also recognize that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. Customers further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, customers agree to indemnify and hold PrintingYouCanTrust.com harmless for all liability, damages and attorney’s fees that may be incurred if any legal action connected with copyright infringement involving the work produced or provided.

Customers also warrant that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone’s right to privacy or their personal or economic rights. Customers will, at their sole expense, promptly and thoroughly defend PrintingYouCanTrust.com in all legal actions on these grounds as long as PrintingYouCanTrust.com notifies customers of legal action and gives the customer reasonable time to undertake and conduct defense. PrintingYouCanTrust.com reserves the right to use its discretion in refusing to print anything that it deems illegal, libelous, scandalous, improper or infringing upon copyright law.